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Cathy Whittall Artist Refund Policy

Thank you for shopping at www.cathywhittallartist.co.uk

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

All printed items are printed specifically to fulfill orders by our third part fulfilment service. 

Eligibility for Refunds and Exchanges​

We only replace items if

 

  • they are defective or damaged

  • wrong size exchange request

  • incorrect item sent

We will not accept "change of mind" purchases.

 

Please email contact@cathywhittallartist.co.uk for further information. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

  • If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)

 

Shipping

  • Please do not send the product back to the manufacturer. 

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • Please see, we cannot guarantee that we will receive your returned item.

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